Client Care Policy
Our commitment to providing the highest standards of support.
At Novus Forensic Recovery Group, we are committed to providing the highest standards of client care. This policy outlines our commitment to you.
Communication
We will keep you informed about the progress of your case at regular intervals. You can contact your case handler directly by phone or email during standard business hours.
Costs & Funding
We will provide you with clear and transparent information about our fees at the outset of your case. Any changes to the estimated costs will be communicated to you immediately in writing. We offer no-win, no-fee agreements where appropriate.
Quality of Service
We strive to provide an excellent service. If at any point you are unhappy with the service you receive, please refer to our Complaints Procedure, and we will resolve it promptly.
Contact
For any client care enquiries, please contact us at info@novusforensicrecovery.com or call +1 (404) 403-7394.