Complaints Procedure
How we handle and resolve client concerns.
We are committed to providing a high-quality investigation and recovery support service. If you are unhappy with any aspect of our service, please let us know and we will do our best to resolve your concerns.
How to Make a Complaint
In the first instance, please contact us by email at info@novusforensicrecovery.com or by phone on +1 (404) 403-7394, outlining the nature of your complaint.
What Happens Next
- We will acknowledge your complaint within 2 working days.
- We will investigate the matter thoroughly, reviewing your file and speaking with the handler.
- We will provide a detailed written response within 8 weeks.
- If you remain unhappy, we will inform you of your right to escalate the matter to the appropriate independent dispute resolution body or regulatory authority.